Capabilities
Typical product-focused companies provide specialized technical expertise and but lack real production management expertise related to the broader operational environment where their products will be used. They are good at installing a product that meets a technical specification but make no quantitative promises about how this technology will improve your operations.
Most outsourcing companies and "service bureaus", on the other hand, rely predominantly on labor (and are good at labor management) but use technology sparingly. They do not leverage technology adequately to reduce cycle times and improve service and quality levels for their clients. Their service level agreements are rife with protections that push all the costs and risks of exception handling back to the client.
Doxentric brings you the best of both worlds: specialized technical expertise, and extensive operations management experience. Our clients benefit from powerful technology that works AND makes sense in an operational context.
Technical
Doxentric brings deep technical expertise in all related areas that comprise the complete skill set for managing structured, semi-structured and unstructured information found within the real-estate finance workflow. These technology areas include:
- Information Capture: Scanning and imaging, from very high volume centralized capture, to very low cost / low footprint distributed capture
- Information Transformation: Recognition technologies to achieve automated document classification and automated data extraction
- Information Integration: Vocabulary management to streamline direct information sharing among disparate systems that each support their own internal schemas and dictionaries
- Information Management: Document management, content management, records management, workflow, and process automation
Operational
Unlike product-focused technology companies, Doxentric brings real operations management expertise to our technology deployments and outsourced back-office solutions. We have the background in manufacturing management and industrial engineering to deliver high-performance services and solutions to the mortgage industry.
- Industrial Engineering: The design and improvement of an integrated system of raw materials (loan files, documents and data), people (subject to variations in training and capabilities), equipment (scanners, servers, desktop and network infrastructure), software, third party vendors, and facilities to achieve mortgage processing objectives
- Operations Management: The ability to dynamically configure, manage and optimize capacity (people, equipment, and space) to achieve and maintain aggressive service levels in a variable-demand environment
- Quality Assurance: The set of measures, procedures and methods that ensure a given mortgage process will perform consistently to an established level of accuracy. The scope of an activity can be defined very narrowly (quality of scanned images, accuracy of monetary fields extracted from a loan document) or broadly (consistency of re-underwriting decisions).
Doxentric combines both technological and operational expertise to deliver optimal solutions for our mortgage industry clients. Let us demonstrate how.
